Learning Programs Coordinator
Join HRPA as a Learning Programs Coordinator and Help Create Exceptional Learning Experiences!
You’re an organized, service-oriented professional who enjoys helping people and making sure every detail comes together. You communicate warmly, manage competing priorities with care, and take pride in creating smooth and welcoming experiences. Whether you’re responding to a registrant, coordinating learning materials or supporting a live program, you bring professionalism, initiative and a genuine desire to help others succeed.
Position Title: Learning Programs Coordinator
Location: Toronto, Hybrid (In-Office 2-Days Per Week)
Type: Full-Time
Existing Vacancy: Yes
Target Salary: $58,000 - $60,000 Annual
About us:
The HRPA supports HR professionals in Ontario and enables organizations to unlock the human potential that exists in their workplaces. Serving a community of over 25,000 members and students across Ontario, we strive to empower HR professionals. With a core commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA), we support each member with the tools, knowledge and community they need to lead and transform workplaces across Ontario.
We are looking for a Learning Programs Coordinator to join our education team and help deliver engaging, accessible, and high-quality professional development experiences to our members.
Key Responsibilities:
The Learning Programs Coordinator, reporting to the Director of Education, will provide hands-on coordination and participant support across HRPA’s certificate programs and workshops. As a key point of contact for program registrants, you will help ensure a positive experience from registration through program completion.
Registrant Experience: Serve as a responsive, professional, and service-oriented point of contact for program registrants, answering questions by email and phone and providing clear, timely information throughout their learning journey.
Program Communications: Coordinate and distribute welcome messages, virtual or classroom details, learning materials, assignments, reminders and other program communications.
Program Coordination: Monitor registrations and program capacity, track attendance, follow up with absent registrants and help process cancellations and transfers in accordance with HRPA policies.
Materials and Certificates: Work with speakers to gather learning materials and ensure they are distributed accurately and on time. Prepare and distribute certificates following program completion.
Live Program Support: Welcome registrants and provide logistical and basic technical support during virtual, hybrid and in-person learning programs.
Feedback and Records: Distribute post-program surveys, compile participant feedback, and maintain accurate program and registrant records within HRPA’s systems.
Team Support: Collaborate with the Learning Programs Producer and the broader Education team to support program delivery, identify administrative improvements and contribute during busy periods and special projects.
Qualifications We’re Excited About:
Education: College diploma or equivalent combination of education and experience.
Experience:
1 - 2 years of experience in administration, customer service, program coordination or event support.
Experience responding to member, customer, or client enquiries by email and phone.
Experience with data entry and maintaining accurate records, ideally using a CRM or similar database.
Experience supporting virtual or hybrid event / program delivery (e.g., Zoom, MS Teams, ON24) is an asset.
Experience with administrative coordination tasks such as scheduling, tracking, and document distribution.
Digital Confidence: Comfortable using Microsoft Word, Excel and Outlook, as well as CRM systems and virtual learning or meeting platforms such as Microsoft Teams, Zoom or ON24.
Customer Focus: Friendly, approachable and solutions-oriented, with excellent interpersonal and communication skills and a genuine interest in helping people.
Organization: Strong attention to detail and the ability to coordinate multiple programs, deadlines, and priorities in a fast-paced environment.
Initiative: Comfortable working with general direction, identifying potential issues and suggesting ways to improve administrative processes and the participant experience.
Values-Driven: A collaborative team member committed to providing professional, accessible and inclusive learning experiences.
What’s in it for you?
Joining HRPA means being part of an inclusive culture that celebrates diversity and values every unique perspective. You’ll play a meaningful role in supporting the professional growth of HRPA’s members while building your own experience in learning program coordination. You’ll work alongside a collaborative and supportive team in a flexible environment where your ideas, initiative and commitment to excellent service will be valued.
Ready to help create learning experiences that make a difference? We’d love to hear from you!
This position may occasionally require travel, work at conference or program facilities, and work outside regular business hours.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HRPA will provide accommodation throughout the recruitment, selection and assessment process to applicants with disabilities. If selected to participate in the process, please inform the HR Department of the nature of any accommodation required to support your full and equal participation.
Artificial intelligence was used to assist in the preparation of this job post. The content was reviewed and approved by HRPA.